The highest levels of expertise, with a fervent commitment to quality.
In the managed document review practice, we assist clients in achieving their strategic project goals by focusing on risk mitigation and defensibility in a cost-effective way.
Continuity within a project, and from one project to the next, means ever-better and more efficient results. That’s why Strategic’s permanent, certified project managers are assigned to projects from beginning to end—and frequently manage subsequent projects for their clients. It’s why we spend so much time conducting metrics-driven performance management, and why we retain institutional knowledge about clients and their projects.
We have extensive experience in managing large-scale document reviews for all types of litigations and regulatory investigations for clients in varied industries, including financial services, professional services, high-tech, bio-tech, and government.
As one of the first alternative legal service providers, Strategic spent years developing and fine-tuning the application of Six Sigma-based project management principles to deliver end-to-end managed solutions. We employ technologists, senior attorneys, Six Sigma experts and legal project managers to manage efficient solutions.
Our Legal Process Management model is designed to provide seamless transitions across all phases of the project. Your project manager remains on the project from legal hold implementation, collections and managed review through production and post-review analysis. At project closure, we provide a Case Book/Defensibility Package containing all of the project’s process documents to support its defensibility. We have significant experience in utilizing analytics and predictive coding workflows to significantly reduce total costs and improve review consistency.
Document review is just one component of discovery, which in turn is one component of the broader litigation or investigation. Recognizing this, we focus on assisting clients in achieving the strategic goals of the litigation or investigation via our Legal Process Management (LPM) model. In practice, this entails applying several tools and techniques:
PMs & Seamless Transitions
To provide an integrated end-to-end solution containing seamless transitions, the project manager serves as the single point of contact from beginning to end. Our attorney-project managers are well versed in all phases of the EDRM including eDiscovery (legal hold implementation, collections, processing, hosting, and production), managed document review, analytics and predictive coding, and post-review analysis. PMs are supported by our in house certified experts in-forensics, IT, eDiscovery Technology and Legal Process Management, ensuring a seamless process and maximizing risk mitigation and defensibility
Alignment & Gauging
We believe early alignment among in-house counsel, outside counsel, our project manager and within the review team is an essential component of a well-managed document review. Accordingly, we collaborate with clients on relevance and privilege gauge tests to achieve early alignment—reducing the learning curve and the amount of remediation.
Six Sigma & QC and Statistics
We utilize sophisticated Six Sigma-based principles to manage quality. Specifically, we apply the DMAIC [link] cycle to conduct stratified, statistically validated sampling quality control (QC). We use the results to drive our substantive (search-based) QC processes via root cause analysis. In other words, we sample across multiple strata (e.g., risk tolerance—document populations with greater risk are sampled at a higher rate), we analyze the findings to determine the type of, and reason(s) for, any errors, remediate as necessary and follow up with required additional training.
We are well versed in statistical tools and methodologies and can achieve overall statistical confidence levels and margins of error consistent with the risk profile of the matter and overall defensibility while conducting quality control on a dynamic basis to minimize cost and maximize accuracy.
Performance Management & Continuous Improvement
In addition to measuring productivity, we measure weighted quality, which incorporates severity factors based upon risk, e.g., a missed privilege counts “more” than a missed issue code. We also evaluate each team member’s intangible qualities by incorporating a “values” score. On all projects exceeding two weeks in length, all team members are counseled periodically to ensure continuous improvement.
Analysis & Hot Documents
Identifying responsive documents is necessary but does not provide outside counsel with much useful information. We believe the key to a well-managed review is early identification and reporting of the important or “hot” documents. We accomplish this via a Hot Documents Report and Timeline (HDR), which is part and parcel of the Legal Process Management model.
Strategic provides extensive reporting on both periodic and event-driven bases. Our reporting suite includes daily, weekly, monthly and post-project status reports. Timely updates on budget status are an important component of these reports, ensuring no cost surprises. Similarly, Hot Documents Reports and Timelines ensure no surprises regarding important documents and issues.
At project closure, we provide a comprehensive Case Book/ Defensibility Package that contains all of the project’s process documents. The Case Book includes all training materials, the QC and sampling plans, detailed issues, change/decisions and quality logs, and summary project metrics. Collectively, the documents contained in the Case Book define and summarize the processes employed during the review, and support the reasonableness and defensibility of the project. In this sense, the Case Book is “compiled” from working documents rather than created after the fact.
The Legal Process Management model is equally applicable to litigations, investigations and other legal projects entailing the review and analysis of large amounts of data. We have significant experience in conducting large-scale document reviews for many purposes including second requests, audits, due diligence and compliance.